Základní info
ITIL 4 Specialist: Drive Stakeholder Value benefits IT professionals who foster relationships with stakeholders to co-create value as well as those who manage customer journeys, experiences, or expectations. The course covers all types of engagement and interaction between service providers and their customers, users, suppliers, or partners, including CX, UX, and customer journey mapping concepts. It explores the various steps organizations can take to drive stakeholder value, such as fostering relationships, understanding markets and stakeholders, and capturing and realizing value. It also explains how strategies learned in class can be adopted and adapted in all types of organizations, helping to establish, maintain, and develop an effective service relationship.
