An in-house Red Hat Enterprise Linux Diagnostics and Troubleshooting with exam (RH343) course. Students will learn how to apply the scientific method to a structured form of troubleshooting. This approach is then used for troubleshooting various types of problems, including boot issues, hardware issues, storage issues, RPM issues, network issues, third-party application issues, security issues, and kernel issues. At the end of the course, students can complete various comprehensive review labs to test their skills.
Who this course is for
❏ The Red Hat Enterprise Linux Diagnostics and Troubleshooting course is aimed at senior system administrators who wish to learn more about troubleshooting
Why this format
► The open-enrollment course covers boot, storage, network, and security troubleshooting on a generic Linux environment. Delivered in-house, the exercises on RPM, application, and kernel issue diagnosis can be directed at your organization's actual systems, so senior administrators leave with a structured troubleshooting method they can apply directly to their own infrastructure, ahead of sitting the certification exam.
The three TAYLLORCOX ACO pillars
| Simulation Practice on model and real-world scenarios close to your own operations, not just theory. | Embedding Anchoring new skills into the team’s daily practice so they outlast the training day itself. | Tailoring Adapting content, examples, and exercises to your organization’s specific systems and challenges. |
Delivery approaches
❏ On-site at your premises
❏ Live virtual delivery
❏ Hybrid format based on your team's needs
Objectives
❏ Introduction to troubleshooting — describing a generalized strategy for troubleshooting
❏ Taking proactive steps to prevent small issues from becoming large problems
❏ Troubleshooting boot issues — identifying and resolving issues that can affect a system's ability to boot
❏ Identifying hardware issues that can affect a system's ability to operate
Practical outcomes
❏ Troubleshooting storage, RPM, network, and application issues
❏ Dealing with security issues related to security subsystems
❏ Troubleshooting kernel issues and assisting Red Hat Support in resolving them
Agenda
| Module | Content |
| Module 1 — Introduction to Troubleshooting | Describing a generalized strategy for troubleshooting. |
| Module 2 — Proactive Steps to Prevent Small Issues | Preventing small issues from becoming large problems by employing proactive system administration techniques. |
| Module 3 — Troubleshooting Boot Issues | Identifying and resolving issues that can affect a system's ability to boot. |
| Module 4 — Identifying Hardware Issues | Identifying hardware problems that can affect a system's ability to operate. |
| Module 5 — Troubleshooting Storage Issues | Identifying and fixing issues related to storage. |
| Module 6 — Troubleshooting RPM Issues | Identifying and fixing problems in, and using, the package management subsystem. |
| Module 7 — Troubleshooting Network Issues | Identifying and resolving network connectivity issues. |
| Module 8 — Troubleshooting Application Issues | Debugging application issues. |
| Module 9 — Dealing with Security Issues | Identifying and fixing issues related to security subsystems. |
| Module 10 — Troubleshooting Kernel Issues | Identifying kernel issues and assisting Red Hat Support in resolving them. |
| Module 11 — Comprehensive Review | Practicing and demonstrating the knowledge and skills learned in Red Hat Enterprise Linux Diagnostics and Troubleshooting. |
Prerequisites
❏ Required: a Red Hat Certified System Administrator (RHCSA)
❏ Recommended: a Red Hat Certified Engineer (RHCE)
Workshop details
❏ Format: in-house, on-site or virtual
❏ Includes a certification exam, building on the same content as the training-only RH342 course
❏ The course outline is subject to change with technology advances and as the nature of the underlying job evolves; contact us for questions or confirmation on a specific objective or topic
❏ No separate exam format details (question count, duration) were stated on the source page
❏ The exercises on RPM, application, and kernel issue diagnosis can be directed at your organization's actual systems
FAQ
Who should attend?
Senior system administrators who wish to learn more about troubleshooting.
What experience do participants need?
A Red Hat Certified System Administrator (RHCSA) is required; a Red Hat Certified Engineer (RHCE) is recommended.
Is there a certification exam?
Yes — this version of the course includes a certification exam, building on the same content as the training-only RH342 course.
Is this more theoretical or practical?
Hands-on — the course teaches a structured, scientific-method-based approach to troubleshooting, applied through comprehensive review labs.
What topics are covered?
A general troubleshooting strategy, proactive prevention, boot issues, hardware issues, storage issues, RPM/package management issues, network issues, application issues, security issues, and kernel issues.
How is RH343 different from RH342?
RH343 combines the same course content as RH342 with a certification exam.
What is the 'scientific method' approach mentioned?
A structured form of troubleshooting taught in the introductory module, then applied to each specific category of problem covered in the course.
Does the course include a final assessment?
Yes — a comprehensive review module lets students practice and demonstrate the knowledge and skills learned throughout the course, in addition to the certification exam.
Is the RHCSA prerequisite mandatory?
Yes — the source page states it as required, with the RHCE recommended in addition.
How is this priced and scheduled?
Price, dates, and cancellation terms depend on group size and format. Please contact us by phone or via the contact form for a tailored quote.
Client ratings
★★★★★
